Power Your IT Operations
with Intelligent Automation
Equip your IT, DevOps, and SRE teams with smart ticket auto-assignment, visual CMDB dependency mapping, fleet tracking, and live P1 outage war rooms.
Full-Stack IT Service Automation
Replace cluttered ticket tools and outdated spreadsheets with a unified IT operations nerve center.
Smart Auto-Assigned IT Helpdesk
Intelligent ticket queue load-balancing that evaluates active engineer capacity and automatically routes incidents to the least-loaded SRE/agent.
Enterprise CMDB & CI Topology
Map hardware, cloud instances, microservices, and databases into a visual relationship graph to analyze upstream and downstream outage blast radius.
Hardware Fleet & IT Asset Tracking
Track laptop serials, procurement dates, warranty expirations, and device check-out history linked directly to employee directory profiles.
Software Licenses & SaaS Seats
Monitor license keys, vendor renewal deadlines, allocated user seats, and license spend utilization across all cloud software.
Change Advisory Board (CAB) & Releases
Submit change requests with risk scoring, impact matrices, multi-manager sign-offs, deployment windows, and automated rollback runbooks.
Major Incident War Rooms (P1/P2)
Launch real-time collaborative incident bridges with live chat, SRE on-call pings, public status updates, and post-incident review (PIR) logs.
Public & Internal Status Radar
Automated service health status pages with real-time component uptime indicators, scheduled maintenance notices, and subscriber notifications.
SLA Escalation & On-Call Rotation
Configure multi-tier priority SLAs (P1 through P4) with automatic alert escalations, on-call schedules, and SLA breach penalty tracking.
Deep-Dive into ITMS Capabilities
Select an operations pillar below to inspect live architecture workflows and technical specs.
Intelligent Least-Load SLA Ticket Distribution
Say goodbye to bottlenecked dispatchers. Incoming tickets from email, web portals, Slack, or teams are automatically evaluated based on category, urgency, and active engineer workloads, and assigned in sub-seconds.
Deploy IT Operations in 3 Minutes
Streamlined configuration to get your service desk, fleet inventory, and on-call alerts active today.
Connect Inbound Channels
Hook up your support email address, enable web ticket forms, or connect your Slack/Teams workspace for automatic ticket creation.
Import Hardware & CMDB Nodes
Bulk import device serials via CSV or link AWS/Azure cloud resources to automatically populate your CMDB relationship graph.
Set SLA Rules & On-Call
Define your P1-P4 SLA countdown targets, configure least-load engineer assignment, and launch your public status radar.
Frequently Asked Questions
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